Before returning any equipment:

1. Please contact Customer Service to see if the problem can be resolved without returning the equipment.
   
   
2. Any equipment returning to Med-Eng requires a Return Materials Authorization (RMA) number, issued by Customer Service. Equipment that is returned without an RMA number may cause delays due to missing information.
   
   Customer Service can be reached Monday to Friday, 8:00 a.m. to 4:30 pm (eastern) at 1-613-739-9646 or 1-800-644-9078 in the US and Canada or by email: customerservice@med-eng.com.
   
   
3. When returning equipment to Med-Eng, for repair or exchange under warranty, please include:
   
   
   1. The RMA number, (for example: RMA #04-019), listed on the box.
      
      
   2. A brief description of the problem, including:
      
      
      • The specific function(s) that is not working.
      • How frequently the problem occurs and under what conditions.
      • What activities the user was performing when the problem occurred.
      • Additional information to help technicians solve the problem.
        
        
   3. Upon receipt of the equipment and a preliminary inspection, your Med-Eng Systems customer service representative will contact you to advise you of the problem with the equipment, any costs involved and the time required to fix the equipment.

Note: Any repairs involving a cost will require a Purchase Order number to authorize the repair.

Thank you for your cooperation in helping to serve you.